m-Indicator: Redesign Case Study

Overview

A redesign case study for m-Indicator, a local app which helps users in finding information about public transport in the city of Mumbai, India.
The app currently only shows the schedules, train stations and train map which isn’t of much help to its users.

ROLE
UX Design, Visual Design
METHOD
Research, Prototyping, User Testing
TIMELINE
September 2018 - April 2020
TOOLS

The Challenge

Many commuters find it hard to catch the train as there is no way for them to know if it is arriving or is late. They have to switch between apps to know about the station and also for purchasing tickets.

Research


The app is designed for local travellers in India. It aims to make the train times, bus schedules, and all other public transport information available to these travellers. As the app is specifically designed for India, the target audience is limited to the metropolitan cities of India - majorly the city of Mumbai.


User Interviews

As most of the users as based in Mumbai, the interviews were conducted on phone call. Here are the questions:

- How long have you been using public transport?
- How has your travel experience been till now?
- Do you use any apps for planning your travel?
- When was the last time you used the local train/bus?
- What are some facilities that you would want on your mobile app which are currently not available?
- Can you tell me some good points about the Indian public transport and some bad points about it?


Ideation


Personas

User Journey

User Journey

User Journey


Medium-fidelity Wireframes

Testing



Results


TASK #1 Checking Train Status

  • “Search your location” search bar and the tabs below it confused her. She could not decide if she has to search and then select a tab or she has to select the tab first.
  • She went for searching for her destination instead of searching for her origin.

TASK #2 Purchasing Ticket

  • She found the flow monotonous and thought that a confirmation page before check out would be better.

TASK #3 Locating yourself & searching for tourist places

  • The “Find Me” button is uncomfortable to access as it is on the left.


Based on the user testing, I decided to do some visual research and change the look and flow of the app.

Updated User Flows

Final Design

High-fidelity Wireframes

Walkthrough


View Train Schedule

>> Prototype

Purchase a Ticket

>> Prototype

Search for route

>> Prototype

Before and After

Home Page

Schedule Page

Map Page




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